PSSP workshop has been designed for product management to practice the DRIIIL powerful questioning methodology introduced in my previous DRIIIL post.
To learn a powerful questioning technique, there is no more efficient than practicing it. This workshop helps to create a safe place for learners to practice the new technique. It provides a rich immersion experience in the DRIIIL methodology. Learners could practice on real use cases selected from their own daily lives.
For whom: product owners or product managers
Number of learners: minimum 3 up to 12 learners
Duration: 90 min
[5 min] Introduction to Selling Solutions vs. Solving Problems
[10 min] Introduction to the DRIIIL methodology
[30 min] DRIIIL Simulation Iteration #1 (warmup)
Form groups of three. In each iteration, each group is going to run three rounds.
For each round, every group member is going to play one of the following three roles:
- Client: the potential customer who has a problem and needs a solution.
- Consultant: his intention is to serve the client’s needs.
- Recorder: observer for the discussion, logs down his observations to be shared at the end of the round.
During the 8 minutes round, the Consultant drives the meeting with the client.
The Consultant uses the DRIIIL questioning process. For each step in the DRIIIL process the consultant can use questions from the questions bank. The consultant can also introduce new questions.
Silently, and without intrusion, the recorder writes down his observations on the discussion. how far is the consultant following the DRIIIL steps, what are the new questions at each level and how the client is responding to the questions? Finally is there a lead created at the end of the discussion?
At the end of the round, the observer shares his observations with both the client and the consultant. The new questions introduced by the consultant could be added to the questions bank to be used for the next rounds and iterations.
[30 min] DRIIIL Simulation Iteration #2
Do the same as the first iteration. Try to use more questions and more challenging scenarios.
[10 min] Share experience using DRIIIL and enrich questions bank
Invite the learners to share their feelings after being immersed in the previous DRIIIL processes. I suggest the Impromptu networking (Liberating Structures) format to accomplish this.
Invite each learner to prepare answers to the following questions:
- As a consultant, what is the value you can bring with DRIIIL process?
- As a consultant, what is challenging with the DRIIIL process?
- As a client, what is your feeling while being questioned with DRIIIL?
Then in iterations of 2 minutes length, each learner will pair with another learner (self-organization) to discuss their respective answers.
[5 min] ROTI
Use the value vs fun feedback matrix to assess the workshop.
Liberating Structures developed by Henri Lipmanowicz and Keith McCandless.
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